TeddyPeps Return Policy

No returns of ready-to-use pens or opened products

1. Ready-to-use (prefilled) pens

For hygiene and safety reasons, ready-to-use pens cannot be returned. Our pens are prepared for each order. Cancellation is possible as long as the order has not yet been processed, unless a statutory exception applies.

2. Opened products

Our products cannot be returned after opening if the seal was applied for health or hygiene reasons.

This includes:

• Vials and peptides
• BAC water
• Syringes and needles
• Other research supplies

Breaking the seal, including opening the protective packaging, removing the flip-off cap or puncturing a vial, may mean that the statutory right of withdrawal no longer applies.

3. Return shipping costs are paid by the customer

For approved returns of unopened products, the customer pays the direct return shipping costs, unless otherwise agreed or required by law.

Returns must be notified to our customer service team in advance.

4. Sale items and special offers

Products purchased during a sale, with a discount code or through a special promotion are subject to the same statutory return conditions as regular products.

This includes:

• Flash sales and limited-time offers
• Bundle discounts
• Discount codes
• Special promotions and free-product offers

For a valid return from a bundle or promotion, the original discount may be recalculated based on the products the customer keeps.

5. Damaged or incorrectly delivered products

Have you received a damaged, defective or incorrect product? Contact our customer service team as soon as possible, preferably with photos of the product and packaging.

We will assess the situation and provide an appropriate solution in accordance with your statutory warranty rights.

6. Right of withdrawal

For products not covered by a statutory exception, online purchases have a withdrawal period of 14 days after receipt. After exercising the right of withdrawal, the customer has a further 14 days to return the product.

Contact

For return requests or questions about your order, contact TeddyPeps customer service at support@teddypeps.nl or use the form below.

TeddyPeps – Quality, safety and reliable service.